| In marketing, a loss leader is an item that is sold below cost in an
effort to stimulate other profitable sales. There are several varieties of these profitable sales.
Sales of other items in the same visit
One use of a loss leader is to draw customers into a store where they are likely to buy other goods. The vendor expects that the typical customer will purchase
other items at the same time as the loss leader and that the profit made on these items will be such that an overall profit is
generated for the vendor.
An example would be a supermarket selling sugar or milk at less than cost to draw customers to that particular
supermarket chain. Wal-Mart uses some toys as a
loss leader, leading to the potential demise of toy-only competitors like
Toys 'R' Us and FAO
Schwarz.
A loss leader is typically placed at the back of a store, so that purchasers must walk past racks of other displayed goods
which have higher profit margins. A loss leader is usually a product that
customers purchase frequently: thus they are aware of the usual price and that the offered price is a bargain. Items offered as
loss leaders are often bulky or perishable, making it difficult for the customer to buy in bulk and thus avoid repeat visits to
the shop.
Under some jurisdictions, this is considered dumping and is illegal.
Sales of related items over time
This is also known as the razor and
blades business model, referring to the most famous example. Razor handles are sold at a loss, but sales of disposable razor
blades are very profitable. American businessman King Gillette famously
invented the razor and blades business model, in which safety razors were
sold or even given away as loss leaders so that his company could profit by selling disposable razor blades.
Temporary promotions
Loss leaders can also be attempts to build a customer relationship. For example, a grand opening sale at a new store might
lose money in hopes of creating customer interest and building customer loyalty. A new restaurant may serve larger or higher
quality meals during their first couple of weeks than they plan on doing in the future. The high value meals act as loss leaders,
creating a marketing buzz. Drug dealers often give away "free samples" of
addictive drugs for similar reasons.
Low margin products
Some products are sold at very low profit margins, that is the product generate only minimal profit for the company. The
reasoning is the same as the reasoning behind loss leaders. Technically these products are not loss leaders because they do not
generate a loss. Examples of these include:
- The Wendy's fast-food chain has a "value menu" of low-priced items to draw
customers to the restaurant, where they may decide instead to buy higher-priced sandwiches.
- Movie theatres often use the movies themselves in this way, making up the revenue on high-priced snack concessions.
- Convenience stores that sell gasoline often do so at very low margins, relying for profits on increased sales of snacks and coffee to stopping motorists. Competition for gasoline prices, especially in urban areas, is
intense (especially since the prices are often readily visible to passing motorists) and as such it is hard to make a significant
profit on selling gasoline.
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